At OffbeatStores, we value our customers and aim to provide high-quality products. If you are not completely satisfied with your purchase, we’re here to help.
Returns
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Products can be returned within 7 days of delivery.
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The item must be unused, undamaged, and in its original packaging with all accessories.
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Products damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.
Non-Returnable Items
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Items showing physical damage after delivery
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Products without original packaging
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Accessories or items marked as non-returnable on the product page
Refunds
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Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.
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Approved refunds will be processed within 5–7 business days to the original payment method.
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Shipping charges are non-refundable.
Replacement
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Replacements are provided only for manufacturing defects or damaged items received.
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Replacement requests must be raised within 48 hours of delivery with proper images/videos.
Contact for Returns & Refunds
Phone: +91 7880121231
Email: support@offbeatstores.com
Shipping Policy
At OffbeatStores, we strive to deliver your products safely and on time.
Order Processing
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Orders are processed within 1–2 business days after confirmation.
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Orders placed on weekends or holidays will be processed on the next working day.
Delivery Timeline
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Estimated delivery time: 3–7 business days, depending on your location.
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Delivery times may vary due to courier delays, weather conditions, or unforeseen circumstances.
Shipping Coverage
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We currently ship across India.
Delays
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OffbeatStores is not responsible for delays caused by courier partners or incorrect address details provided by the customer.
Privacy Policy
At OffbeatStores, your privacy is important to us.
Information We Collect
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Name, phone number, email address
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Shipping and billing address
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Payment details (securely handled by payment gateways)
How We Use Your Information
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To process orders and deliveries
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To communicate order updates and support requests
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To improve our services and customer experience
Data Protection
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We do not sell or share your personal data with third parties, except trusted service providers required to complete your order.
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All transactions are processed through secure payment gateways.
Terms & Conditions
By using www.offbeatstores.com, you agree to the following terms:
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Product images are for representation purposes only; actual products may vary slightly.
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Prices and availability are subject to change without prior notice.
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OffbeatStores reserves the right to cancel any order due to pricing errors, stock issues, or suspicious activity.
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Any disputes will be subject to Indian jurisdiction.
Contact Us
If you have any questions, concerns, or need assistance, feel free to contact us.
OffbeatStores
Phone: +91 7880121231
Email: support@offbeatstores.com
Support Hours: Monday – Saturday | 10:00 AM – 6:00 PM