The following policies applies to purchases made directly from our online store.
Offbeat is constantly engaged(committed) in ensuring your complete satisfaction with any of our products that you buy from us. Despite our stringent quality checks, It is an rare instance when the product you ordered from us is damaged or functionally defective or if it’s not as per your order,. Hence, Offbeat Warranty Policy aims in providing our customers the clarity about support related queries that you may have about our product, so that you feel safe and confident in purchasing our products with peace of mind.
Offbeat provides 1 year warranty on all the products for manufacturing defects or hardware malfunctioning. Warranty would not be claimed if the product has physical damage or any apparent intentional damage to the product. For Warranty claim, kindly contact us at our Toll Free Number:18001214828 or Write to us at email@example.com
Return/ Replacement Policy
We request you to kindly call our Toll Free Number:18001214828 between 10:00am to 8:00pm any day , to initiate the Return/Replacement within 15days of purchase. You need to return the unused product in the same condition, with its original packaging along with original contents like accessories and Manuals within 15days from the date on which these goods are received. Once we receive the product, We will initiate the Refund or Replace the product. We will intimate you with the Tracking ID and necessary details if requested for a Replacement.
We request you to kindly call our Toll Free Number:18001214828 between 10:00am to 8:00pm any day , to initiate the Repair for your product. You need to courier the product to Offbeat Warehouse or Service center. Our Technical analyst will verify what kind of service it needs and we’ll either repair it or replace it with our new product. If your product needs a different service than the one you requested, we’ll contact you with more information. Once the issue is resolved, We will intimate you with the Tracking ID and necessary details.